Toys Wonderland Limited Loyalty Program
Your enrollment in the Toys Wonderland Limited Loyalty Program will only become effective upon acceptance of these terms and conditions. Joining the Rank-Based Loyalty Program will also constitute acceptance of these terms. (“Toys Wonderland Limited”). This page includes the terms and conditions for the Reward Program.
Ways to join the level-based rewards program
The Rank-Based Loyalty Program will launch on April 29, 2023.
To show our appreciation to those of you who have supported us by shopping on our site from April 28, 2022, to April 28, 2023, and who have spent a specific amount, you will be automatically promoted to the corresponding Rank and enjoy the associated discount (based on GMT+8 timezone).
You must meet the purchase threshold every 12 months to maintain your Rank. Otherwise, your Rank will be demoted and returned to the Rank of Recruit.
We will have four distinct ranks;
- Recruit
- Captain
- Admiral
- Grand Moff
As you are promoted to the next Rank, you will unlock discounts and other perks.
FAQ
| Are there any limitations on coupon use? Yes. You can only use one coupon per unique order. For certain sales, coupons cannot be applied for additional discounts. However, every collectable can be paid for with coupons. |
| I am a member of the points-based reward program. Will my points or coupons be transferred to the new Rank-Based Loyalty program? Points cannot be transferred to the new program. You may request for our customer service department to transfer all of your existing points into a single coupon before April 29, 2024. The value of this coupon will be based on your legacy points-based reward program balance. |
| How is overall spending and order quantity calculated? Do I need to apply for each membership level after reaching the spending threshold? Our Loyalty system automatically calculates your overall spending amount and completed order quantities within the past 365 days or the existing membership validity period. Your orders’ successful payment date and completion date must be within the past 365 days or the existing membership validity period. When you reach the relevant spending threshold, our system will update your corresponding Rank the next day; you do not need to apply manually. |
| I have 10,000 points on the point-based reward program. Can I use the points to upgrade my Rank? Unfortunately, points cannot be used in this way. They cannot be transferred to the new level-based rewards program. You can request for our customer service department to transfer all points into a single coupon before April 29, 2024. The value of this coupon will be based on your legacy points-based reward program balance. |
| I have pending points for my pre-order items in the point-based reward program. Can I still get the points? Unfortunately, for all pending or unshipped orders, points will not be issued. You can request for our customer service department to transfer all current points into a single coupon before April 1, 2024. The value of this coupon will be based on your legacy points-based reward program balance. |
| When will the Rank-Based Rewards Program start? The Rank-Based Loyalty Program will start on April 29, 2023. To show our appreciation to those of you who have supported us by shopping on our site from April 21, 2022, to April 29, 2023, and who have spent a specific amount, you will be automatically promoted to the corresponding Rank and enjoy the associated discount (based on GMT+8 timezone). You must meet the purchase threshold every 12 months to maintain your Rank. Otherwise, your Rank will be demoted and returned to the Rank of Recruit. Your overall account spend will be calculated starting from April 29, 2023. After you qualify for Captain or above, your rank will be valid for one year. |
| How many times can I use a coupon? Each coupon can only be used once. |
| Is there any limit to using the coupon Yes, every order can only use one coupon. And for certain sales, coupons cannot be applied for additional discounts. But every collectable can be paid for with coupons. |
| Will I get a coupon on my birthday? Unfortunately, there will be no points or coupons issued on your birthday. |
| I am still confused. How does this whole thing work? Do I need to apply for a Rank Promotion? How are spending thresholds calculated in more detail? Our system automatically calculates your cumulative spending threshold and completed order quantity within the past 365 days or the existing membership validity period. The successful payment date and completion date of your order must be within the past 365 days or the existing membership validity period in order to count towards cumulative spending threshold. When you reach the relevant spending threshold, our system will update your Rank the following day, you do not need to apply separately. |
- The aforementioned cumulative spending threshold refers to the total amount of the order invoice after deducting the value of any used shopping coupons, gift certificates, store credit cashback rewards, and other discount offers. This total amount is calculated after the expiration of the return/exchange period stated in the order.
- After each order is delivered, it will be counted as qualified spending based on the successful payment time of the order. Our system will automatically calculate the qualified spending amount and order quantity during the current membership period (applicable to Captain, Admiral & Grand Moff) or the past 365 days (applicable to regular members) to determine membership upgrades or renewals.
- An order is completed only after delivery confirmation and the return/exchange period expires. You can check the order status from your order records.
- The effective date of Captain, Admiral & Grand Moff membership is the day after the spending threshold has been reached.
- For example, if delivery is completed on March 17th and the return/exchange period is “non-refundable”, your order record shows “processed”, and your Rank will become effective on March 18th.
- For example, suppose delivery is completed on March 17th and the return/exchange period is 30 days, and you do not request any return or exchange for the order by March 31st. If the order status shows “processed”, your Rank will become effective on April 1st. Toys Wonderland Limited reserves the right to decide, change, or terminate membership to the Rank-Based Loyalty Program. In case of any dispute, our decision shall be final and binding.
- Toys Wonderland Limited reserves the right to decide, change, or terminate membership to the Rank-Based Loyalty Program. In case of any dispute, our decision shall be final and binding.
Terms and Conditions for Points
Terms of Use
The Toys Wonderland Limited Rewards Program is a loyalty program that provides discounts to members on future purchases, subject to restrictions as stated in these terms and conditions. By becoming a Toys Wonderland Limited Rewards Program member, members agree to receive advertising, marketing materials, and other communications from Toys Wonderland Limited.
Please read these terms and conditions carefully. By accessing or using this rewards program, you agree to be bound by the terms and conditions described herein and all terms incorporated by reference. Do not participate in this program if you disagree with these terms and conditions.
We have the right to (a) adjust, withdraw, or cancel any rewards or benefits, including Reward Points awarded or to be awarded to you; (b) suspend or stop providing any rewards, benefits, or service at any time; and (c) terminate your membership at any time, at our sole discretion, without prior notice to you.
Termination
A member may terminate their Membership at any time by emailing a notice of termination. Upon termination, Members will forfeit any accumulated Toys Wonderland Limited Reward Points. Membership is not transferable and is subject to present and future program rules. Membership is valid only for purchases made online through the Toys Wonderland Limited website. Toys Wonderland Limited reserves the right to cancel any Membership at its sole discretion.
Abuse of the Toys Wonderland Limited Rewards Program, including failure to follow program policies and procedures, the sale or barter of rewards or promotional offers, and any misrepresentation of fact relating thereto, or other improper conduct as determined by Toys Wonderland Limited in its sole judgment, may result in the cancellation of the Member’s account and future disqualification from program participation as well as the forfeiture of all Toys Wonderland Limited Rewards accrued. In connection with enforcing any of the terms and conditions governing the Toys Wonderland Limited Rewards Program, Toys Wonderland Limited reserves the right to take appropriate legal action, as it deems necessary.
Membership
- Upon enrollment, customers agree to receive communication from Toys Wonderland Rewards Program about their transactions and/or any promotions from any brands under Toys Wonderland Ltd’s purview. All special offers, updates, and account activity details will be communicated to the Member through email and/or any other digital medium. The Company shall not be responsible in any manner for any loss, delay, incorrect or incomplete communication.
- Members are requested to update their profiles from time to time. Information can be updated by logging on to www.toyswonderland.com
- The members can view their profile information and purchase history by logging on to Toys Wonderland Online Shop www.toyswonderland.com.
- Toys Wonderland Limited reserves the right to interpret and apply the policies and procedures communicated in these terms and conditions. All determinations by Toys Wonderland Limited shall be final and conclusive in each case. These terms and conditions supersede all previously published terms and conditions.
- Suppose there is no account activity or Toys Wonderland Limited rewards from any source posted to a Toys Wonderland Limited Rewards Program Member’s account for two consecutive years (24 months). In that case, the account is subject to closure and termination, including forfeiture of all accrued rewards.
- Information provided by Members will be handled according to the Toys Wonderland Limited Privacy Policy.
- Toys Wonderland Limited Rewards have no cash value and cannot be refunded for cash.
- Toys Wonderland Limited Rewards may not be used in part or in whole towards an item’s non-refundable deposit. Any Toys Wonderland Limited Rewards applied to an order that requires a non-refundable deposit will be allocated to the remaining item balance. All non-refundable deposits must be paid for in actual funds.
- Toys Wonderland Limited is not responsible for communications lost due to a change of address or other contact information. Toys Wonderland Limited Rewards that remain in Members’ accounts are forfeited if and when Toys Wonderland Limited Rewards expire, as per their expiration date, the Member’s account is dormant for 24 months, or the Toys Wonderland Limited Rewards Program is terminated.
- As of January 1, 2021, Toys Wonderland Limited Rewards from any source will expire one (1) year from the activation date of the Toys Wonderland Limited rewards. The activation date is defined as the date the Toys Wonderland Limited reward became eligible to be used for redemption.
- Toys Wonderland Limited Rewards due to expire within 30 days will be highlighted in the Toys Wonderland Limited Rewards area of the Member’s account. They may be included in the Member’s Toys Wonderland Limited Rewards Program summary email under a section entitled “About to Expire”.
- Toys Wonderland Limited Rewards are not transferable and may not be combined among Members. Rewards may not be transferred or conveyed to anyone, including a Member’s estate, and may not pass to Members’ successors or assigns. Toys Wonderland Limited Rewards is a discretionary discount and do not constitute property of the Member.
- All Toys Wonderland Limited Rewards must be earned and redeemed according to the Terms and Conditions of the Toys Wonderland Limited Rewards Program. Toys Wonderland Limited has the right to decide whether a purchase qualifies for Toys Wonderland Limited Rewards.
- Toys Wonderland Limited may change the Toys Wonderland Limited Rewards Program rules, benefits, conditions of participation, or rewards value levels for purchases in whole or in part at any time without notice. Such changes may affect the value of the Toys Wonderland Limited Rewards already accumulated. Toys Wonderland Limited may change or terminate program partners, if any, and withdraw, limit, modify or cancel any Toys Wonderland Limited Reward, change the value of rewards, modify or regulate the transferability of Toys Wonderland Limited Rewards or other benefits, modify expiration dates, institute or add Toys Wonderland Limited Reward blackout dates or limit the number of Toys Wonderland Limited Rewards for use by any one individual on any one purchase.
- Toys Wonderland Limited may, at any time, terminate or modify the Toys Wonderland Limited Rewards Program and these terms and conditions without any notice to or further obligations to Members.
- The Toys Wonderland Limited Rewards are void where prohibited by law. Suppose a court of competent jurisdiction determines any provision of these terms and conditions to be invalid or unenforceable. In that case, such provision shall be reformed to the extent possible to comply with applicable law, and the remaining terms and conditions shall maintain their full force and effect.
- Taxes on Toys Wonderland Limited Rewards may apply where required by law and are the Member’s sole responsibility.
Terms and Conditions for Coupons
Enrollment in the Toys Wonderland Limited Rewards Program becomes effective only upon acceptance of these terms and conditions. Redemption of Coupons will also constitute acceptance of these terms. (Toys Wonderland Limited).
Other
The Program is only for individual use, not corporate, bulk, or institutional purchases. The Company reserves the right to withdraw any or all of the membership issued by them.